# Missing Transactions (/docs/guides/troubleshooting/missing-transactions)



# Missing Transactions [#missing-transactions]

If transactions visible in your banking app aren't appearing in your Lunch Flow destination, follow these steps.

## How data flows [#how-data-flows]

. **Bank → Provider:** GoCardless, MX, Pluggy, Finverse, Akahu, or Snaptrade fetches data from your bank
. **Provider → Lunch Flow:** Lunch Flow retrieves the data from the provider
. **Lunch Flow → Destination:** Lunch Flow pushes data to your destination (e.g. Lunch Money, Google Sheets)

## Step 1: Check what Lunch Flow has received [#step-1-check-what-lunch-flow-has-received]

. Go to the **Connections** page
. Select the affected account
. Click the **Transactions** tab

**Things to verify:**

* **Connection status:** Confirm it shows as **Active**. If not, [reconnect](/docs/guides/troubleshooting/renewing-connections).
* **Pending transactions:** Lunch Flow only syncs confirmed transactions, not pending ones. Check if the missing transactions are still pending in your banking app.
* **Transaction history window:** By default, Lunch Flow fetches 90 days of history.

## Step 2: Transactions are in Lunch Flow but missing from your destination [#step-2-transactions-are-in-lunch-flow-but-missing-from-your-destination]

If the transactions appear in Lunch Flow but not your destination, possible causes include:

* The destination is configured for **balance-only syncing** (not transactions) - check your destination settings
* A sync error occurred

If you can't identify the cause, contact support via chat or [hello@lunchflow.app](mailto:hello@lunchflow.app) with the account name, destination name, and which transactions are missing.